icb138 Account & Payment FAQ

icb138 operates only in jurisdictions where online gaming and sportsbook services are lawful. We do not offer our services in territories where such activities are prohibited. Users are responsible for verifying that access and use of icb138 comply with the laws of their own jurisdiction. If you are accessing icb138 from Jakarta, Surabaya, Bandung, Medan, Semarang, or other supported regions, our platform is available to you if local law permits. Payment partners such as DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet may also restrict transactions by region. If you cannot access icb138 or complete a deposit, it may be due to jurisdiction or payment-provider restrictions. Contact our support team for clarification on your specific location.

To reset your password, visit the login page and click "Forgot password?" You will be prompted to enter your username or email address. We send a password-reset link to your registered email within a few minutes. Click the link to set a new password. The reset link is valid for 24 hours. If you do not receive the email, check your spam folder or contact our support team to resend it. For security, we do not reset passwords via phone or chat; password recovery is always email-based. If you no longer have access to your registered email, submit a support ticket with your account username and proof of identity. Our team will guide you through account recovery, which may require KYC re-verification.

Open the icb138 app or website and go to your account settings. You can update your email, phone number, and linked payment method. To pause account activity, contact our support team via in-app chat or email. We can temporarily suspend your account at your request; you will not be able to log in or place bets while suspended. Suspension is not permanent and does not delete your account or data. To reactivate, contact support again. We do not offer automated account preferences or betting limits through the app; these must be requested directly through support. All preference changes and account adjustments are logged for security and compliance purposes.

Withdrawal requests are reviewed by our team within 1–2 business days. Once approved, funds are transferred to your linked payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment). The actual transfer time depends on your bank or payment provider; most transfers complete within 1–3 business days after approval. During high-volume periods (e.g., after Idul Fitri or Idul Adha holidays), processing may take slightly longer. You can track your withdrawal status in the transaction history within the icb138 app. If a withdrawal is delayed beyond 3 business days, contact support with your withdrawal reference number. We do not charge withdrawal fees; any fees are charged by your payment provider.

If a deposit or withdrawal fails, check your icb138 transaction history and your bank account to see if funds were deducted. If you see "pending" or "failed" status in icb138, but no deduction from your bank, the transaction was blocked by the payment provider and no funds left your account. If funds were deducted from your bank but do not appear in icb138, contact your bank's customer service to confirm the transaction, then submit a support ticket to icb138 with your transaction details. Our team will investigate and credit your account if the funds were correctly transferred. For failed deposits, you can retry immediately. For failed withdrawals, we may ask you to verify your payment method or re-submit the request.

Demo mode is not available on icb138 before account registration. To explore our live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook betting markets (Liga 1, Piala Indonesia, Champions League), and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), you must first open an account and complete KYC verification. Once registered, you can place real-money bets on any game. We do not offer practice or free-play modes. If you want to understand game rules before betting, read the rules panel within each game or contact our support team for guidance.

icb138 may offer a welcome bonus or promotional offer to newly registered accounts, subject to terms and conditions that apply at the time of registration. Promotional details, eligibility, and any wagering requirements are outlined in the offer terms displayed during signup and in the promotions section of the app. We do not advertise fixed bonus amounts; offers vary by region and may change. All promotional offers are optional. You can open an account and use icb138 services without claiming any offer. For current promotions, log into your account or contact our support team. Offers are subject to our terms and applicable laws.

To contact our support team, open the icb138 app and tap the help or support icon. You can start a live chat immediately or submit a support ticket. Provide a clear description of your issue, your account username, and any relevant transaction IDs or details. Our team responds to live-chat inquiries within a few minutes during business hours and to email tickets within 24 hours. For urgent issues, use live chat. For detailed inquiries (e.g., account disputes or KYC questions), submit a ticket so we have a permanent record. Include screenshots or transaction IDs to help us assist you faster. You can also find answers in the help center and FAQ pages.